Terms & Conditions
We encourage you to read these terms before placing your order. By submitting an order to Salina Glass, you agree to the terms and conditions set forth below.
Payment and terms
Payment in full is due prior to producing your order.
Confirmation
Upon placing your order you will receive an email confirmation. Within approximately 48 hours you will receive an email proof clearly showing the imprint on the specific item ordered. Please go over this proof very carefully to ensure that the imprint is correct. Once you have approved the proof we cannot be held liable for any errors in the imprint.
Online Order – Credit card charge
Please press the 'SUBMIT' button only once, if you press it multiple times your credit card may be charged multiple times. In such event please contact our customer service. Once we have verified that a duplicate charge has occurred we will refund the charge promptly.
Artwork and Guidelines for submitting artwork
Please submit all information for your imprint instructions at time of order placement. You can choose to upload your art files and submit your art instructions along with your order or you can email us your art files and instructions to art@salinaglass.com. Remember that which ever method you choose we will email a proof for approval before we begin production.
We strongly suggest that when uploading your own art files that they are "camera ready" high resolution files. As to provide the best quality imprint, an absolute minimum of 300 dpi at 100% size is needed but 600 dpi is preferred. An additional charge may be added to your order depending on the time needed to make your artwork 'printready'. Our customer service will contact you prior to incurring such charge. Note that the added work involved in cleaning up any artwork will also add to production time.
Accepted Formats
An editable version of all files including linked and placed images must be submitted. Convert all fonts to outlines or include all screen and printer fonts. Compressed files must be self-extracting, although compression is not recommended. Please send digital files no less than 300 dpi at 100%, higher resolution is strongly recommend for a better imprint.
- Adobe Illustrator (.ai)
- Adobe Photoshop (.psd)
- EPS (.eps)
- Adobe PDF (.pdf)
- TIFF (.tif) - at least 300 dpi
- JPG (.jpg) - at least 300 dpi
Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, Salina Glass will not be held liable under any circumstances
Proofing
You will receive a free emailed Proof. This proof enables you to view the exact imprint and make any necessary changes. Should you make such changes we will provide one more free proof. Additional proofs and art prep work after the second proof is billed at $15.00 per proof and $40.00 per hour for artwork clean-up. Colors shown may not accurately depict the finished product,this is due to different calibrations of each individual computer screen and/or printer. The proof must be approved by you before production begins.
Color Matching
Pantone colors are established for printing on paper and used as a reference only. Due to the nature of ceramic ink, a 100% match cannot be guaranteed. Color matches may vary from previously accepted pre-production samples, speculative samples, color samples or order runs. Some purple colors can have a slight translucent look when printed on glassware.
Normal Production Time
The estimated normal production time is 5-7 business days after receipt of order. This timeline is also dependant upon the size of the order and/or the complexity of the artwork or process employed. If you have a specific "in-hands" date, please ensure that there is adequate time before you opt for a normal production timeline. Please remember that delivery time is the total of both proofing time, production time and shipping time.
Shipping
F.O.B. Shipping Point factory Under the terms of "FOB shipping point," title of the goods passes to the buyer at the shipping point. If the order is being shipped via UPS, you will receive an email from UPS with tracking number and delivery information.
Certain addresses are not serviced by UPS (such as APO and PO boxes), in case you enter an address that UPS does not service we will contact you for alternative shipping methods and additional charges may be added to your order.
Once the order has left the warehouse, Salina Glass cannot accept responsibility for any delays caused by the shipping company. If shipping is delayed on an "expedited" shipping order, ONLY THAT PORTION OF THE SHIPPING CHARGES WILL BE CREDITED BACK BY UPS. Salina Glass will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.
Certain large orders are best serviced by shipping them via a LTL truck carrier. In such an event we will contact you to discuss the best possible shipping method. This type of delivery may incur additional charges.
Shipping Breakage
Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. In the rare event that you do receive your order with breakage please contact our customer service immediately. Will promptly credit your account for that portion. Please do note that we will require adequate proof for any damage or breakage reported.
Important notice for our International Customers - Including Canada
For orders shipping outside the U.S. - INCLUDING CANADA - local duties and/or taxes may be assessed upon delivery. These fees are not charged by Salina Glass during checkout; therefore please consult your local customs office to determine these charges. We are not responsible for these duties and/or taxes. Note that delivery dates outside of the U.S. are essentially "estimates", and in no event will Salina Glass be liable for any consequential damages arising from delays in delivery.
Prior to shipping merchandise internationally we will contact you for approval of shipping charges.
Handling Recommendations
All glassware, ceramic and porcelain are Kiln-fired at up to 1200°F. The imprints are long-lasting and safe with reasonable home or office use. Please avoid the use of commercial detergents and abrasive cleaners which can damage any imprint. All plastic and sportbottles should only be handwashed. Products are not intended for use in restaurant environments.
Color Registration
Where 2 or more colors are close together there is the possibility of misregistration of approx. 1/32" of each color in any direction.
Ceramic, Porcelain and Glassware
All mugs are finished by hand and the color shade and glaze may vary within the same order or from previously accepted random sample, order run, preproduction sample or speculative sample. Slight imperfections, minor indentations (pinholes and/or dark dots), uneveness in the glaze and variations in height and diameter must be accepted and are within the industry standard. Capacities listed for ware, are approximate and may vary from lot to lot or within the same order. Some glassware styles have seams as a result of the manufacturing process.
Claims and Redos
Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods. All claims will be confirmed via email. We may request pictures to be emailed or an actual sample made available for our inspection. Once we have evaluated the claim we will promptly credit or replace the product if mandated. We will not change the product, the logo or artwork or the imprint color when processing the redo.
Repeat Orders
When placing an order for the exact same item with the exact same imprint, the following discounts apply:
Please place the order through the shopping cart and write "Exact repeat order" along with the previous order number in the special instruction field and we will refund the setup discount to your credit card.
Cancellation Policy
Before Proof Creation - 2.20% Credit Card fees.
After Proof Creation - $25.00 + 2.20% Credit Card fees.
After Screen - $25.00 + screen charges and 2.20% Credit Card fees.
After the order reaches the production floor, the order cannot be cancelled.
Return & Refund Policy
In line with industry standards, personalized merchandise is not returnable or refundable. Blank merchandise can be returned after approval from the factory. Return authorization number must be obtained before returning merchandise. Merchandise returned without an authorization number will be refused. All merchandise must be returned to the factory warehouse in NYS in original, undamaged boxes.
Limitation of Liability
In all circumstances, Salina Glass maximum liability is limited to the purchase price of the products sold. Salina Glass will not, under any circumstance, be held liable for any claim or action that exceeds this liability limit. Salina Glass will not be liable for any third party claims for damages against the customer, nor for malfunction of product, cause of delays, interruption of service, or loss of business.
Shipments to California
According to law Proposition 65, all items sold to California must carry a warning label. The State of California requires that no person in the course of doing business shall knowingly and intentionally expose any individual to a chemical known to the State of California to cause cancer or reproductive toxicity without first giving a clear and reasonable warning. Accordingly, if Buyer fails to provide Salina Glass advance written notice that Salina Glass product will be shipped to the State of California, Buyer hereby indemnifies and agrees to defend and hold harmless Salina Glass from and against any and all Proposition 65, personal injury and property damage claims, and from all other costs, liabilities, damages and expenses (including, without limitation, attorneys fees and litigation expenses on account thereof or in connection with any investigation or preparation related thereto or the enforcement of this provision) relating to, resulting from, connected with or arising out of goods or products provided to buyer by Salina Glass, to the maximum extent permitted by law. Please note that all orders placed with or received from Salina Glass shall be deemed effective acceptance of these terms.
